Shipping and Return Policy - Botanic Building Supplies
Shipping Information:
At Botanic Building Supplies, we are committed to delivering your orders accurately and promptly. Here's what you can expect from our shipping process:
- Order Processing: Orders are processed within 1-2 business days after receiving payment confirmation.
- Shipping Methods: We offer a range of shipping options, including standard ground shipping and expedited shipping for faster delivery. Shipping options will be presented during the checkout process.
- Shipping Costs: Shipping costs are calculated based on the total weight of your order, your location, and the chosen shipping method. You'll see the exact shipping cost during checkout before completing your purchase.
- Tracking Information: Once your order is shipped, you will receive an email notification with tracking information. This allows you to monitor the progress of your shipment until it arrives at your doorstep.
- Delivery Time: Delivery times vary depending on your location and chosen shipping method. Standard ground shipping usually takes 3-7 business days, while expedited shipping options provide quicker delivery.
Return and Exchange Policy:
At Botanic Building Supplies , we strive to provide you with high-quality products. If you're not entirely satisfied with your purchase, here's how our return and exchange process works:
- Eligibility: You may return items within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
- Return Process:
- Contact our customer support team at sales@botanicbuildingsupplies.com to initiate a return request. Please provide your order number and the reason for the return.
- Once your return request is approved, we will provide you with a return shipping label and instructions.
- Carefully package the item and affix the provided shipping label to the package.
- Ship the package back to us using a trackable shipping method.
- Refund or Exchange: Upon receiving and inspecting the returned item, we will process either a refund or an exchange, depending on your preference.
- For refunds, the original payment method will be credited within 7 business days of receiving the returned item.
- For exchanges, the replacement item will be shipped to you using the original shipping method.
Please note:
- Return Shipping Costs: Return shipping costs are the responsibility of the customer, unless the return is due to an error on our part or a defective item.
- Non-Returnable Items: Certain items, such as custom orders or used items, may not be eligible for return. Please contact our customer support for clarification.
We are dedicated to ensuring your satisfaction with every purchase from Botanic Building Supplies . If you have any questions or concerns about our shipping and return policies, please don't hesitate to contact our customer support team at +353 1 8360995.